With talented developers, quality advocates and user-experience designers, our teams know how to deliver valuable software. But as we improve service delivery using kanban, who manages flow?There is the need for someone from within the team to take charge for the implementation to stick. The role has some similarities to a Scrum Master role, once removed from the project management aspects it often is loaded with. The purpose of the flow manager is to make the team reflect and act: follows the policies it has created, create new ones when needed, discuss and act on exceptions (issues and oppor...
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