Showing posts with label KPI. Show all posts
Showing posts with label KPI. Show all posts

Thursday, April 23, 2015

“How do we measure the success of agile?”

The success of an organization, in terms of survival, prosperity and leadership, increasingly depends on their ‘agility. How do we know then , that our agile initiative is a success? What outcomes an organization would like to see when they go Agile? How well are we doing agile? How do we measure the success of agile?

Sunday, June 15, 2014

Call Center metrics for improving performance

In the 21st century, the call center has evolved into a Call centers have their own set of Key Performance Indicators (KPI) that managers can use to determine the success of their operations, measure performance and motivate specific performance.  We will review the common KPI. Remember, though, that it’s not what these numbers are, but rather what you do with them.

Sunday, April 27, 2014

Lean KPI -selecting KPIs that will deliver long-term value.

KPI’s are absolutely essential for organizations to present performance information for all levels of the organization. But how? Lean KPI's success is selecting KPIs that will deliver long-term value to the organization using visibility tools, , allow changing and continues improvement environment being applied collaboratively to all levels of organization.



Saturday, March 22, 2014

Measure Throughput ? ! - It focuses on delivered value.

Throughput what is it? And how and why use it in agile project? 
Throughput focuses on delivered value. It measures how effectively the system moves the Investment value through the system . It seeks to maximize the efficiency of the flow. Throughput is not commonly used in software development, but is becoming more reverent with the introduction of lean concepts.
This is how it works:



Friday, March 21, 2014

The Impact of Agile. Quantified. @RallySoftware

Rally Software series on the Impact of Agile (Quantified) for the aspects of: Process Choices, Team Stability, Team size and WIP. Here are the findings:



Friday, September 6, 2013

Scrum Sprint KPI's


The most effective KPI's are those that providing insight when it comes to making important and timely decisions. There are lots of metrics that could be collected to assess a software development team's competency, success, inventiveness, quality, and quantity of work. Here they are.