Implementing NPS is easier for the company to analyze user
feedback and product problems; Based on this, the company could decide which
action to take in order to improve customer happiness. NPS can also provide a
stable measurement of business performance that can be compared across
products, business units or even across industries. It’s not just the score;
it’s about listening to our customer, raising the bar (meaning delivering value
to our customer, meaning loyalty) and creating a culture of customer trust.
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