Doug Stone & Sheila Heen new book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) (Viking 2014) explores the challenge of improving the quality of the feedback conversations that surround us in our professional lives and in our personal lives. Here’s some materials from around the web explaining this method.
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