What do companies get when people follow orders to the letter whether those orders make any sense or not? Situations change so fast that orders and decisions from last week may not be appropriate today but because people are afraid of getting fired and everybody is trying to avoid blame, they do as they are told even if it actually causes harm. That's called malicious obedience. Nowadays We need systems that don’t stifle us or control us but that support a certain enthusiastic and dedicated spirit among us that enables responsiveness and agility.
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