As a lean fan I tend to look at any line of production with the lean eyes. I can’t help it. The car wash line is one example of a very annoying one to the customer when it is not efficient. Car washing is not all about the washing machine; It has a lot to do with the process and the ability to improve according to business value requirements. The machine looks great in the videos, but does it alone provides the quality of service the customer need? Without a doubt, the lean principles can be applied to this businesses. Here’s a short collection of machines and a short process view.
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