Dealing with employees emotions during organizational change

"An organization is never static because it is built up of many different processes and interactions on a smaller scale (Spector, 2008)." "The kinds of emotions and individual coping strategies employees feel and use ultimately affect the outcome of a change. proactive coping strategies are more likely to enhance employee job satisfaction and performance, while passive coping strategies during change are linked to higher psychological distress and less effective job performance." (Mary Hladio)