“Lots of people (especially in the Lean and Agile community) talk a lot about Cost of Delay. We hear it mentioned all the time. But what we don’t see so much of is people actually quantifying it. Seems crazy, doesn’t it? The thing is, most organizations are blind to queues. We tend to focus predominantly on the efficiency of the parts of the process, not the speed of the end-to-end delivery of value. “ Here is affine view over the cost of delay and view exercises and techniques calculating it.
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